When providing disciplinary action for a nurse overreported hours, what should the nurse manager do first?

When addressing the situation of a nurse who has overreported hours, the first step a nurse manager should take is to speak directly with the nurse regarding the incident. This initial conversation is crucial because it allows for the opportunity to understand the circumstances surrounding the overreporting. Speaking with the nurse provides a platform for open communication and can reveal whether the behavior was intentional or a result of misunderstanding, error, or external pressures.

Engaging the nurse in a dialogue also helps establish a record of the nurse manager’s approach to the matter, emphasizing a fair and just process. It allows the nurse to explain their side, which is essential before any further action is taken, such as investigation or formal documentation. Gathering direct information from the individual involved ensures that the manager has a complete understanding of the situation before proceeding with any potential disciplinary actions.

This step is foundational for effective management practices, aligning with principles of leadership that prioritize communication and supportive environments, thus fostering a culture of accountability and respect. Ultimately, this initial conversation informs the next steps in handling the situation appropriately and helps maintain trust within the team.